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Air Canada Business Insight Analyst Jobs Vacancies 2022: New Job Vacancies in Air Canada. Submit your Job Application Form at the Air Canada Dorval Careers site. For more information about Canadian Government Jobs read this article.

Given below are the essential qualifications for Jobs in this Air Canada Dorval. All applicants are requested to read carefully the essential qualifications of Air Canada Business Insight Analyst Jobs before applying. Candidates should read this post till the end to know the Air Canada Dorval Jobs vacancies requirement.

Air Canada Business Insight Analyst Jobs 2022-2023 Latest Apply Online Air Canada Careers and Employment Opportunity Jobs in Dorval, Quebec

Latest Air Air Canada Business Insight Analyst Jobs Career Opportunities: – Air Canada is now recruiting for Business Insight Analyst jobs in Dorval, Quebec. Candidates who have Degree/ Diploma qualifications can avail of this job. Air Canada Dorval is a reputed job location in Canada. The Air Canada Business Insight Analyst Jobs Salary for CAD $29.7K–$37.7K a year (Not Confirmed). Candidates Can Apply Online Through the Official Air Canada Dorval Careers Website Link.

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This Air Canada Business Insight Analyst Jobs Recruitment details like job description educational background, age limit, selection process, and how to apply are given below. You can check the table below to know the details in shorts. If you want to know the complete information then read the article till the end.

Air Canada Business Insight Analyst Jobs 2022 Short Details

Organization Name Air Canada
Name of the Position Business Insight Analyst
Job Req ID 31040
Nationality Required Selective
Job Location Dorval, Quebec
Job Type Jobs in Canada
Job Time Full-Time/ Part-Time
Contract Type
Contract/ Permanent
Eligibility Degree/ Diploma
Salary CAD $29.7K–$37.7K a year (Not Confirmed)
Last Date Check Official Notification

Air Canada Business Insight Analyst Jobs – Jobs Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The mission of the Business Insights Analyst is to obtain data from multiple sources to analyse customer behavior as well as providing performance analysis and reporting on all departments under the Customer Contact Centres branch (Revenue, Loyalty, International, Customer Relations and Baggage Claims) and derive insights to drive continuous improvement.
In this role, you will be expected to deliver highly detailed data analyses, verifying quality, ensuring all activities supported across the Customer Contact Centre branch meet product specifications and policies, and confirming that processes complement the delivery channels while remaining customer focused. 
The position of Business Insights Analyst is a contributor to the success of the Workforce Team and requires an individual capable of delivering projects that touch on all facets of the Customer Experience (i.e., new product development, policy/process refinement, business operations support). 
Roles & Responsibilities:
  • Responsible for recurring reporting, analysis and insight generation. Recurring reporting activities include: weekly, monthly, quarterly and yearly reports. Recurring reporting activities also includes financial quarterly and yearly reports that is required by the corporate reporting process.
  • Synthesize data, identify trends, and produce analysis of profitability, relevance, customer friendliness & compliance as the business changes.
  • Provide supporting data and analysis for business case development of various improvement initiatives through ad hoc analysis, support, and insights into the created analytics with recommendations for business opportunities. 
  • Design, program, automate, maintain/improve dashboards, KPIs, scorecards and reports; and communicate analytics results of the various departments of the Customer Contact Centres teams.  
  • Implement continuous monitoring to gauge impact of initiatives deployed, providing analysis on results and trends to affect change in business decisions.
  • Work with internal stakeholders (IT, Operations Managers, etc) to maintain and enhance existing data warehouse environment (integrating new systems as required)
  • Troubleshoot data issues, validate result sets, recommend and implement process improvements 
  • Participate and provide subject matter expertise to internal projects as required.  
  • Build relationships with cross-functional teams to provide input on Business Requirements.
  • Be proactive in identifying areas where insight would be of value.
  • Work with branch operational teams to review, create new, or remove broken service delivery processes as required.
Thought Leadership  
  • Analysis & Decision Making – Analyzes problems and situations, and their impacts on the business and its global network. Delivers commercial, fact-based, forward thinking decisions.  
  • Strategic Thinking – Brings to life our vision of becoming “A Top 10 Airline in Everything We Do”. Aligns personal and workgroup activities to the organization’s strategic goals and leverages our global network and strength to provide value to our customers. 
Results Leadership 
  • Customer Centricity – Builds and delivers solutions for internal and external customers that meet and exceed their needs, identifying innovative opportunities that will benefit them, creating value added services, and working in partnership with customers to drive the business forward. 
  • Results Orientation – Manages performance, holding self and others accountable to effectively and efficiently complete work responsibilities. Demonstrates initiative, a strong commitment to achieving meaningful results, and acts on opportunities to create value. 
People/Personal Leadership
  • Building Collaborative Partnerships – Encourages personal achievement and excellence.  Plays a part in attracting, developing, and retaining top talent.  Ensures that all talent receives mentoring, training, feedback, and development opportunities. 
  • Building Talent – Establishes authentic, genuine and open relationships inside and outside of the organization to build a foundation of influence. Fosters an inclusive culture that makes people feel valued and respected. Works effectively with others across the organization to achieve goals. Ensures that all functions (assigning work, performance management, training and development, succession planning, determining developmental needs, rewarding and disciplining) are conducted in a fair and equitable way. 
  • Adaptability – Responds resourcefully and shows nimbleness when faced with new challenges and demands. Effectively manages the pressures and complexities of various situations. Moves forward positively and productively under conditions of change or uncertainty.


  • Ability to multi-task, prioritize work, manage expectations, and meet deadlines while paying attention to details and quality of work time in a fast-paced environment.  
  • Ability to work both independently and in a team setting.  
  • Ability to work with minimal supervision while maintaining focus and productivity; seeks help when needed  
  • Ability to quickly adapt to new situations, changing business needs and ambiguity. 
  • Proven analytical ability at a high-level able to add valuable insights. 
  • Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint) Power BI, MS Dynamics Microsoft Visio are required.
  • Working knowledge/understanding of relational database technology and database management practices: SQL, R, Python, SAS, JSON, DAX and other data mining programming tools. 
  • Post Secondary diploma in a related field and asset (i.e. Administration) 
  • Willing to undertake limited business travel
  • 3+ years of professional experience in Contact Centre environment. 
  • Excellent knowledge of Air Canada product/services and the operations process associated with delivering/recovering these products.
  • Knowledge of Workforce Management tools (preferably IEX) and Quality Assurance tools
  • Bilingual with fluency in written and spoken English and French is an asset
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

How to Submit Air Canada Business Insight Analyst Jobs Application Form?

  • First of all, you have to go to the official website of Air Canada.
  • After that, you will see the career option on the official, click on it.
  • All Air Canada Dorval Jobs links will appear in front of you Now you have to click on the link of Air Canada-Profile-Jobs.
  • As soon as you click on this link, all the details of filling out the application form will open in front of you.
  • Now you have to fill in all the details carefully.
  • After filling in all the details you have to click on the apply button given below.
  • Your Air Canada Business Insight Analyst Jobs application form is complete.
  • You can keep a copy of it in the future.
Before applying, please ensure that you have read the requirements for the position and that you are eligible.
Applications of ineligible applicants will be rejected by the Recruitment Manager.

Air Canada Business Insight Analyst Jobs – Important Link

Apply Now Here
Official Website

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